Following the switching from open mode to prepaid smart meters in Cosmo City on 1 November, Johannesburg Water has now extended the rolling to other areas.
JOHANNESBURG WATER ISSUES DATES FOR ROLL OUT IN SOWETO
According to Johannesburg Water, these include, Diepkloof, Orlando East and West, as well as Orange Farm.
The rollout will take place as follows:
- Orlando East – 13 November 2023
- Orlando West – 15 November 2023
- Diepkloof – 27 November 2023
- Orange Farm – 28 November 2023
SMART METERS CONSULTATION PROCESS UNDERWAY
Johannesburg Water said it is currently conducting consultation processes with ward councillors and the community to educate residents on various issues, including the benefits of the new prepaid smart meters, where and how to purchase water, the importance of paying for services, as well as the Expanded Social Package (ESP).
As such, Johannesburg Water is urging the residents of Orlando East and West, Diepkloof, and Orange Farm to ensure that they all have a Customer Interface Unit (CIU). CIUs are display units that are installed inside houses and linked to prepaid water meters and are crucial for loading units when purchasing water credits.
RESIDENTS WARNED AGAINST REFUSAL
If customers have never received a CIU, or have lost a CIU, they can visit their nearest City of Johannesburg Customer Service Centre, where they will need to provide the following information: the property owner’s name and surname, physical address of the property, meter number and related contact details.
“The cost for replacing a lost CIU is R680.”
Johannesburg Water has warned that the refusal to switch to prepaid smart meters will lead to Level 3 water cuts, and residents will then have to pay to be reconnected.
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